Page

Terms and Conditions

BOOSTING24 PLATFORM TERMS AND CONDITIONS

(effective as of 01.01.2026)

 

I. PRELIMINARY PROVISIONS

These Terms and Conditions (the “Terms”) set out the rules for using the Boosting24 online platform available at www.boosting24.com (the “Platform”) and the rules for the provision by GGREADY sp. z o.o. of intermediary services in concluding contracts between Platform users.

The service provider and administrator of the Platform is:

GGREADY sp. z o.o.
KRS: 0001214856 | NIP: 7011292984 | REGON: 54361155900000
Address: Aleje Jerozolimskie 148, 02-326 Warsaw, Poland
Email: [email protected]

hereinafter referred to as: “Boosting24”, “We”, “Us”.

Boosting24 contact details:

email address: [email protected],
correspondence address: Boosting24’s registered office address.

The Platform enables matchmaking between:

Clients – persons seeking services in the field of video games, including in particular mentoring, training, coaching, joint participation in gameplay, and manual support in developing in-game account parameters (hereinafter collectively referred to as the “Services”),

Freelancers – entities offering and performing Services via the Platform.

Boosting24:

  • is not a party to service provision contracts concluded between the Client and the Freelancer (the “Service Agreement”);
  • provides only technical infrastructure, communication tools, and payment integration (Stripe Connect), and charges the Freelancer remuneration for intermediation and access to the Platform (the “Boosting24 Commission”).

In the relationship:

  • Client – Freelancer: the sole service provider is the Freelancer,
  • Freelancer – Boosting24: Boosting24 provides intermediation services in concluding Service Agreements and access to the Platform.

Services provided by Freelancers are manual in nature, require active human-to-human interaction, and are provided in a non-automated manner. They do not constitute telecommunications, broadcasting, or electronic services (TBE). In particular:

  • the Freelancer provides the Services directly to the Client;
  • Boosting24 is not treated as a “deemed supplier” within the meaning of regulations concerning telecommunications, broadcasting, and electronic services (TBE), as the subject of the Service Agreements are manual / non-automated services, not electronic services.

By using the Platform, the User (Client or Freelancer) confirms that they have read the Terms, the Privacy Policy, and the Boosting24 Community Guidelines and accepts their content.

Users are obliged to use the Platform in compliance with applicable law, good practices, and with respect for the good name and interests of Boosting24 and other Users.

Boosting24 may amend the Terms with at least 30 days’ prior notice to Users (e.g. via email and a notice on the Platform). Amendments do not affect Service Agreements concluded and paid for prior to the effective date of the amendment.

 

II. DEFINITIONS

For the purposes of the Terms, the following definitions apply:

Client – a natural person, legal person, or organizational unit using the Platform to order a Service from a Freelancer.

Freelancer / Booster – a natural person, legal person, or organizational unit offering and performing Services in the field of video games, in particular mentoring, coaching, training, joint gameplay, and manual support in developing in-game account parameters, via the Platform. In these Terms, the terms “Freelancer” and “Booster” may be used interchangeably.

User – collectively: a Client or a Freelancer holding an Account on the Platform.

Service – a service provided by a Freelancer to a Client, in particular: coaching, gaming consultations, gameplay analysis, joint gameplay, mentoring, manual support in developing in-game account parameters, or other similar services.

Order – an order for a Service placed by a Client via the Platform, including acceptance of the Final Price and the conditions of Service performance agreed with the Freelancer.

Offer – a proposal to perform a Service presented by a Freelancer, including at least a description of the Service, the Freelancer’s Rate, and an estimated completion time. The Offer does not include the Final Price, which is presented to the Client in the payment process as the sum of the Freelancer’s Rate and the Service Fee.

Account – an individual User account in the Boosting24 system enabling use of the Platform’s functionalities.

Chat – the Platform’s internal messaging tool used for communication between the Client and the Freelancer and, if necessary, with the Boosting24 support team.

Freelancer’s Rate – an amount independently set by the Freelancer as the basis for settlement for performing the Service, before deduction of the Boosting24 Commission and before deduction of any taxes, social security contributions, or other public-law charges borne by the Freelancer.

Service Fee – an additional component of the Final Price added to the Freelancer’s Rate by the Platform system when calculating the price presented to the Client. The Service Fee reflects the costs and risks of handling payments in a marketplace model. The Freelancer accepts the application of the Service Fee by joining the Platform and publishing Offers. The Service Fee does not constitute remuneration for Boosting24. As of the effective date of the Terms, the Service Fee amounts to 3% of the Freelancer’s Rate + €0.30. Its amount may change in the future; the current rate is always indicated on the Platform and applies exclusively to Orders placed after the date of change. If payment is made in a currency other than EUR, the fixed component of the Service Fee (€0.30) is converted at the exchange rate applied by Stripe for the given transaction.

Final Price – the total amount paid by the Client to the Freelancer for performance of the Service, visible to the Client before payment, including the Freelancer’s Rate and the Service Fee. The Client always accepts and pays only the Final Price indicated in the payment process.

Boosting24 Commission – remuneration due to Boosting24 from the Freelancer for use of the Platform and intermediation services in concluding Service Agreements, determined as a specified percentage of the Final Price and (optionally) a fixed amount component, generally amounting to approximately 13% of the Final Price, unless otherwise indicated in the User Panel or relevant information on the Platform. The Boosting24 Commission constitutes the sole remuneration of Boosting24 related to a given transaction. The Boosting24 Commission is determined as a gross amount and may include applicable value added tax (VAT), if required by law. In these Terms, the terms “Commission” and “Boosting24 Commission” may be used interchangeably.

Freelancer’s Remuneration – the amount due to the Freelancer for performing the Service, assigned to their Stripe connected account, calculated as:
Freelancer’s Remuneration = Final Price – Boosting24 Commission.
The Freelancer’s Remuneration generally corresponds to approx. 90% of the Freelancer’s Rate (indicative value).

Stripe / Payment Intermediary – Stripe Payments Europe Ltd. or another entity from the Stripe group providing payment intermediary services in the Stripe Connect model, in particular the Destination Charges model enabling automatic payment split: Stripe allocates funds according to Stripe Connect settings, in particular separating the Boosting24 Commission (application fee) and assigning the remaining part to the Freelancer’s connected account.

Stripe Express Dashboard – a dashboard provided to the Freelancer by Stripe, enabling viewing of transactions, balances, payouts, and other financial information related to services provided via the Platform.

DAC7 – regulations implementing Council Directive (EU) 2021/514 (so-called DAC7) concerning reporting of income earned via digital platforms.

 

III. SCOPE AND NATURE OF BOOSTING24 SERVICES

Boosting24 provides to Freelancers an intermediary service consisting of:

  • making available ICT infrastructure (the Platform) enabling the publication of Offers and the placement of Orders;
  • enabling communication between the Client and the Freelancer (Chat);
  • integration with the Stripe Connect payment system;
  • charging and settling the Boosting24 Commission;
  • enabling basic mediation activities in the event of a dispute between the Client and the Freelancer (in particular facilitating communication and exchange of information). Mediation is of a purely auxiliary nature and does not constitute assumption of responsibility for the performance of the Service nor interference with its scope or manner of performance.

The Boosting24 Platform enables the matching of parties and the settlement of payments for Services, but is not a party to service provision contracts concluded between the Client and the Freelancer (the “Service Agreement”). This means that Boosting24:

  • does not determine the scope, time, or place of performance of the Service;
  • does not supervise the performance of the Service on an ongoing basis;
  • does not bear responsibility for the result of the Service;
  • does not represent any of the parties to the Service Agreement.

All material arrangements concerning the content and terms of the Service Agreement (scope, deadline, manner of performance, technical details) are made directly between the Client and the Freelancer, via the Platform’s functionalities (in particular the Chat).

Services provided by Freelancers require active human-to-human interaction and are provided in a non-automated manner. They do not constitute telecommunications, broadcasting, or electronic services (TBE).

 

IV. REGISTRATION AND USER ACCOUNT

In order to use the full functionality of the Platform (including placing Orders and accepting Orders), it is necessary to create an Account.

Account registration is free of charge. The User is obliged to provide true, up-to-date, and complete data.

By creating an Account, the Freelancer declares that:

  • they have full legal capacity (or use the Platform with the consent of a legal representative in accordance with applicable regulations);
  • they are authorized to conduct gainful activity in the form in which they provide Services (including – if applicable – to conduct business activity).

Verification of the Freelancer’s identity and payout data is carried out primarily by Stripe as part of Stripe Connect (including Stripe Express). Boosting24 may require the Freelancer to provide or supplement data necessary to fulfil legal obligations (e.g. DAC7) or ensure Platform security (e.g. confirmation of contact details); however, Boosting24 does not replace Stripe’s verification procedures.

Boosting24 may suspend or delete a User Account in the event of:

  • violation of the Terms or the Community Guidelines;
  • providing false data;
  • actions contrary to law or game regulations;
  • attempts to circumvent the Boosting24 / Stripe payment system (e.g. arranging payments outside the Platform).

 

V. CONCLUSION OF SERVICE AGREEMENTS

The Client may:

  • publish an Order;
  • choose from Freelancer Offers;
  • conclude a Service Agreement with a selected Freelancer.

By publishing an Offer and specifying the Freelancer’s Rate, the Freelancer declares readiness to perform the Service on the terms specified in the Offer and agreed with the Client in the Chat. The Client selects the Offer and makes payment of the Final Price via the Stripe payment system integrated with the Platform. Upon booking of the payment by Stripe, a Service Agreement is concluded between the Client and the Freelancer.

All communication concerning the Order should take place via the Platform Chat. This is the only communication channel that Boosting24 may use in potential mediation.

Boosting24 does not conduct ongoing, continuous verification of Chat content, however it reserves the right to use it for the purposes of:

  • dispute resolution;
  • prevention of fraud and violations of the Terms;
  • handling complaints.

 

VI. RATES, COMMISSIONS AND PAYMENTS

1. Remuneration model

The Freelancer independently determines their Freelancer’s Rate for a given Service.

In accordance with the rules accepted by the Freelancer, the Platform calculates the Final Price by adding the Service Fee to the Freelancer’s Rate. The Final Price constitutes the total amount paid by the Client to the Freelancer for the Service. As of the effective date of the Terms, the Service Fee amounts to 3% of the Freelancer’s Rate + EUR 0.30.

The price visible to the Client is the Final Price, equal to:

Final Price = Freelancer’s Rate + Service Fee.

The Final Price, i.e. the Freelancer’s Rate increased by the Service Fee, constitutes the amount paid by the Client for the Service. From the Final Price, only the Boosting24 Commission (Boosting24’s remuneration) is deducted; the remaining part is assigned to the Freelancer within Stripe Connect.

As of the effective date of the Terms, the standard Boosting24 Commission amounts to approximately 13% of the Final Price and may include a fixed amount component, unless a different amount of the Boosting24 Commission is explicitly indicated in the User Panel or in the offer. The Boosting24 Commission constitutes remuneration due to Boosting24 from the Freelancer for the intermediation service and access to the Platform.

The applied model is designed to ensure that the Freelancer generally receives approximately 90% of the Freelancer’s Rate (indicative value) and may view settlement details in Stripe Express. In individual transactions, this amount may differ, inter alia, due to:

  • mathematical rounding,
  • settlements in different currencies and Stripe conversions,
  • adjustments related to disputes, refunds, or chargebacks.

The current amount of the Boosting24 Commission and the Service Fee is presented to Users in the User Panel or in the relevant informational section of the Platform and applies exclusively to Orders placed after the date of change.

The Freelancer declares that they understand that the Final Price visible to the Client may be higher than the Freelancer’s Rate due to the addition of the Service Fee, and that this mechanism may affect the attractiveness of the offer and Clients’ purchasing decisions.

 

2. Stripe Connect model and flow of funds

Payments are processed via Stripe in the Stripe Connect model (Destination Charges + Application Fee) or another functionally equivalent model.

In the payment process:

  • Payments for Services processed via the Platform are handled exclusively by the external payment operator Stripe in the Stripe Connect model.
  • The Freelancer acts as the seller of the Service vis-Ă -vis the Client, and Boosting24 does not act in its own name or on its own account with respect to the provision of Services.
  • Funds paid by the Client are transferred to the Freelancer’s payment account (connected account) maintained within Stripe, with automatic deduction of the Boosting24 Commission by Stripe.
  • Boosting24 does not receive, store, or dispose of funds due to the Freelancer for the performance of Services.

For the avoidance of doubt:

  • Boosting24 has no right to freely dispose of funds held in accounts managed by Stripe, including amounts constituting the Freelancer’s Remuneration. These funds do not constitute income or assets of Boosting24. The sole income of Boosting24 from a given transaction is the Boosting24 Commission, which is automatically separated by Stripe as an application fee.
  • Boosting24 is entitled solely to instruct Stripe to deduct the due Boosting24 Commission (application fee) and to initiate technical actions related to settlements provided for in the Terms (e.g. refunds, dispute settlements). Allocation of the remaining funds to the Freelancer’s connected account takes place automatically within Stripe Connect.

Upon booking of the payment by Stripe:

  • The Final Price (reduced only by the Boosting24 Commission) is assigned to the Freelancer’s Stripe account as funds due to the Freelancer.
  • Stripe makes payouts to the Freelancer’s bank account in accordance with its own regulations, payout schedule, and applicable law.

Boosting24 is not a depositary of Clients’ or Freelancers’ funds.

On the payment confirmation, the Client sees the Freelancer’s name as the service provider (seller), in accordance with the on_behalf_of mechanism applied by Stripe. This reflects the actual nature of the transaction: the service provider is the Freelancer, and Boosting24 acts solely as an intermediary and Commission operator.

Boosting24 may authorize Stripe to deduct from amounts due to the Freelancer also other due receivables of Boosting24 from the Freelancer arising from the Terms (e.g. dispute settlements, refunds, contractual penalties), of which the Freelancer will be informed in the User Panel or via email correspondence.

 

3. Information available in the Stripe Express Dashboard

The Freelancer is granted access to the Stripe Express Dashboard, in which Stripe provides detailed data concerning transactions, in particular:

  • the total amount paid by the Client (gross amount),
  • the amount of the deducted Boosting24 Commission (application fee),
  • the amount due to the Freelancer after deductions (amount available / net earnings),
  • transaction status (e.g. succeeded, pending, refunded, disputed),
  • transaction and payout identifiers,
  • payout history and expected dates of transfers to the Freelancer’s bank account.

The Stripe Express Dashboard constitutes the primary source of information for the Freelancer regarding their earnings and payouts. Data presented in this dashboard are generated and provided by Stripe.

Boosting24 may additionally provide a simplified transaction summary in its internal panel (e.g. “Earnings Report”). This summary is for informational purposes only and does not constitute an invoice or accounting document on behalf of the Freelancer.

 

4. Documentation of the Boosting24 Commission

The Boosting24 Commission is documented by Boosting24 in the form of:

  • VAT invoices – in the case of Freelancers conducting business activity,
  • personal invoices or other equivalent documents – in the case of Freelancers not conducting business activity.

The documents referred to above are issued in electronic form and made available to the Freelancer upon their request submitted via the Account or to the Boosting24 email address.

At the Freelancer’s request, Boosting24 may:

  • issue a collective document covering Commissions charged for a given calendar month (for Orders completed in that month),
  • provide an annual summary of collected Commissions, which the Freelancer may use for their own tax settlements.

Boosting24 does not submit issued invoices or summaries directly to tax authorities or other tax bodies (subject to separate reporting obligations, e.g. DAC7). The Freelancer is responsible for proper use of these documents in their tax settlements.

 

5. Documentation of sales to Clients

The Freelancer is responsible for proper settlement of revenues from Services provided to Clients, including—if required by applicable law—for providing the Client with an appropriate sales document (e.g. invoice, bill, receipt).

Proof of payment for the Client for a Service provided by the Freelancer is, in particular, the payment confirmation (e.g. invoice/receipt) generated by the Stripe system on behalf of the Freelancer, in accordance with Stripe’s regulations, showing the Freelancer’s details as the service provider.

If the law requires issuance of an additional or separate sales document:

  • the Freelancer independently issues such a document to the Client,
  • Boosting24 does not issue invoices or bills on behalf of the Freelancer documenting Services provided by the Freelancer,
  • Boosting24 does not report the Freelancer’s revenues to tax authorities, except to the extent resulting from potential reporting obligations (e.g. DAC7).

 

6. Stripe payment processing costs

For handling payments processed via Stripe, Boosting24 bears, at its own expense, the fees and commissions due to Stripe in accordance with the Boosting24–Stripe agreement.

Stripe costs are borne exclusively by Boosting24 and are covered from the Boosting24 Commission.

VII. CANCELLATION OF ORDERS AND REFUNDS

The Client may cancel an Order until the Freelancer begins performance of the Service (in accordance with the parties’ arrangements). In such a case, the Client generally receives a full refund of the Final Price.

If the Service has been partially performed, the refund may be reduced proportionally to the scope of the Service performed, based on arrangements between the Client and the Freelancer, with the participation of Boosting24 acting as a mediator.

Refunds are technically processed by Stripe (refund) and may, in particular, result in:

  • a reduction of the Freelancer’s remuneration,
  • deduction from the Freelancer’s future payouts,
  • fees charged by Stripe in accordance with its regulations.

Boosting24 reserves the right to mediate and—if the parties fail to reach an agreement—to propose a non-binding solution in the form of:

  • a full refund,
  • a partial refund,
  • no refund.

The final financial effects (e.g. reduction of the Freelancer’s Remuneration, deduction from future payouts) are technically executed by Stripe, in accordance with the Terms, the parties’ arrangements, and applicable law.

 

VIII. TAXES, SOCIAL SECURITY AND REPORTING OBLIGATIONS (VAT, PIT, CIT, DAC7)

Boosting24 provides Freelancers with a paid intermediation service. The sole remuneration of Boosting24 is the Boosting24 Commission.

Boosting24 does not provide Services to Clients. In the Client–Freelancer relationship, the sole service provider is the Freelancer.

Services provided by Freelancers:

  • are manual in nature,
  • do not constitute electronic services (TBE) or automated digital services.

VAT on the Boosting24 Commission is settled in accordance with regulations applicable to Boosting24. In the case of providing intermediation services to Freelancers having their registered office or place of residence outside Poland, rules applicable to services provided to foreign taxpayers may apply (in particular the reverse charge mechanism).

The Freelancer bears full responsibility for their own public-law obligations, in particular for:

  • income tax (PIT, CIT, or an equivalent tax in the country of residence),
  • potential VAT / sales tax registration and settlement,
  • settlement of sales of Services to Clients in accordance with local tax regulations,
  • payment of social security and health insurance contributions (e.g. ZUS) and other public levies in the country of residence,
  • any other public-law obligations related to conducting gainful activity.

Boosting24 bears no responsibility for the manner in which the Freelancer performs the above obligations and does not make tax filings or social security registrations or settlements on the Freelancer’s behalf.

Boosting24 may be subject to reporting obligations towards tax authorities (e.g. DAC7). In such a case, the Freelancer is obliged to provide true and complete data required to prepare reports (e.g. identification data, tax residence, tax identification number, information on transaction values).

The information contained in these Terms does not constitute tax advice or an interpretation of tax regulations. The Freelancer should consult their individual tax and social security obligations with a tax advisor or other appropriate specialist.

 

IX. COMMUNITY GUIDELINES

On the Platform, the following are prohibited in particular:

  • use of cheats, bots, macros, exploits, and other tools violating game regulations;
  • vulgar, aggressive, offensive, or discriminatory behavior;
  • encouraging contact and settlements outside the Platform before completion of the Service;
  • providing false information about skills or experience;
  • circumventing the Boosting24 / Stripe payment system;
  • actions contrary to law or game regulations.

Boosting24 may block or delete the Account of a User violating the Community Guidelines and, in justified cases, report such User to Stripe or apply measures available within the Platform resulting in temporary suspension of payouts, in accordance with Stripe’s regulations, until the matter is clarified or the dispute is resolved.

 

X. BOOSTING24 LIABILITY

Boosting24 is not liable for:

  • the quality and outcome of Services provided by Freelancers;
  • loss of rank, account suspension, bans, or restrictions imposed by game operators;
  • damage resulting from actions or omissions of the Client or the Freelancer;
  • delays or non-performance of the Service by the Freelancer;
  • the Client’s decisions regarding the choice of Freelancer;
  • technical interruptions or failures not attributable to Boosting24.

Boosting24’s liability towards Users who are not consumers is limited to actual damage (damnum emergens) and does not include lost profits. The total liability of Boosting24 towards a single User who is not a consumer, arising from all events related to use of the Platform, is limited to the amount of PLN 5,000.

As a rule, Boosting24 does not require Clients to provide login credentials to game accounts. However, if a Client selects a Service that requires account access (e.g. services of the “solo/account access” type), the Client may voluntarily provide login credentials within a given Order. Such data are processed in accordance with the Privacy Policy and made available exclusively to the selected Freelancer to the extent necessary to perform the Service.

The limitations of liability do not apply to the extent that they would be contrary to mandatory provisions of law (in particular with respect to consumers).

 

XI. REVIEWS

After completion of the Service, the Client may submit a review and rating of the Freelancer.

Reviews should be reliable, truthful, and must not violate the law, personal rights, or the Community Guidelines.

Boosting24 reserves the right to remove or hide reviews:

  • containing unlawful, offensive, or vulgar content;
  • unrelated to the Service actually performed;
  • manifestly untrue, following a basic verification.

 

XII. COMPLAINTS

Complaints regarding the operation of the Platform or Boosting24’s intermediation services should be submitted to: [email protected].

A complaint should include at least: the name and surname (or nickname), the email address associated with the Account, and a description of the reported irregularity.

Boosting24 will respond to the complaint within 14 days of its receipt. The response will be sent to the email address provided in the complaint or associated with the User’s Account.

Complaints concerning the Service itself (quality, scope, delays) should in the first instance be directed to the Freelancer. Boosting24 may act as a mediator but does not guarantee that an agreement between the Client and the Freelancer will be reached.

 

XIII. FINAL PROVISIONS

In matters not regulated by the Terms, Polish law shall apply, in particular:

  • the Civil Code,
  • the Act on the Provision of Electronic Services,
  • the Consumer Rights Act,
  • tax regulations (including the VAT Act, PIT Act, CIT Act),
  • regulations on the exchange of tax information (including DAC7).

The User is not entitled to transfer their rights or obligations arising from the Terms to third parties without the prior written consent of Boosting24 (except where mandatory law provides otherwise).

Any disputes arising between a User who is a consumer and Boosting24 may be resolved:

  • by a common court having jurisdiction under the Code of Civil Procedure,
  • by mediation or other amicable dispute resolution methods, if the parties so decide.

With respect to Users who are not consumers, all disputes related to the Terms or use of the Platform shall be submitted to the common court having local jurisdiction over Boosting24’s registered office.

Boosting24 reserves the right to amend the Terms for valid reasons, in particular:

  • changes in legal regulations or their interpretation;
  • introduction of new Platform functionalities;
  • technological or organizational changes on the part of Boosting24;
  • changes in the intermediation service offering.

Users will be informed of amendments to the Terms at least 30 days in advance by:

  • publication of the new version of the Terms on the Platform;
  • sending information to the email address associated with the User’s Account.

The User may terminate use of the Platform at any time by deleting their Account. Deletion of the Account does not affect the validity of Service Agreements previously concluded and paid for, nor the obligation to settle the Boosting24 Commission for completed transactions.

 

Â