A custom request is for every CS2 goal that does not fit a ready-made service. The standard pages cover Premier rating, Competitive map ranks, Wingman, FACEIT and coaching, but many players want something more specific. With a custom request you describe the goal in your own words, and verified players tell you whether and how they can do it.
Popular requests include profile milestones, such as earning the experience points needed for the next Service Medal, or reaching a rank on one particular map instead of all of them. Some players want a set number of wins in a specific mode, others a rank on a map outside their usual pool. If the result can be clearly described and checked, it can usually be ordered.
Custom requests are also the place for mixed goals. You can combine a boost with coaching hours, ask for duo games on your favourite maps with tips after every match, or bundle several small targets into one order. Instead of placing three separate orders, you describe everything once and receive offers for the whole package.